Whether we’re helping you create prototypes, overseeing factory compliance or figuring out whether air freight or sea freight is the best option for you, at CEI HK, we believe in a hands-on approach. Our experienced sales team accompanies you throughout the entire process. The person in charge of your project remains your key point of contact for any task or question you have. This project manager also forms the bridge between you and the manufacturer so you’re constantly connected and reliably supported.
Whether you’re a single-person business or a Fortune 500 company, you will get excellent customer service from us from the moment our relationship begins. At CEI HK, we pride ourselves on excellent communication standards, quick turnaround times for answers to your questions and providing detailed briefs for what you’re asking for so we’re aligned from the start. We continue to connect throughout the process at key gates so you’re as engaged as you want to be. Transparency is essential to our collaborative style. From raw materials to unit costing to compliance—you’ll know exactly what’s going on.
Here’s a taste of what you can expect from our Customer Service
- Working closely with you from the beginning to understand your needs
- Collaborative, friendly approach
- Communication in German, English, French, Spanish, Cantonese and Mandarin
- Easily reachable using your preferred method of contact: phone, email, Skype, et al
- Maximum 48-hour turnaround times
- Transparency with our supplier selection process
- Clear timelines and deadlines for your project
- Constant and close monitoring of your production process from end-to-end
- Transparent costing calculations and quotations
- Quality assurance and supplier compliance audits
Keeping our customers happy is our top priority. Helping you succeed is a long-term commitment we take very seriously. From the moment you contract us to source or develop your ideas to day the goods arrive to your door, CEI HK is dedicated to high-quality, reliable and consistent customer service and project management.
No request is too big or too small to give us the opportunity to impress you!